Frequently Asked Questions
Welcome to Desert Nile - Your Gateway to Unforgettable Journeys
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
How do I book a trip through Desert Nile?
Booking a trip with us is simple! You can visit our website, call our team, or send us an email. Our travel experts will guide you through the process, helping you plan the perfect itinerary tailored to your preferences.
What types of travel services do you offer?
At Desert Nile, we offer a range of services, including guided tours, custom travel packages, luxury experiences, group trips, adventure excursions, and cultural experiences across Egypt. Whether you’re seeking historical exploration, relaxation, or adventure, we’ve got you covered.
Can I customize my travel itinerary?
Absolutely! We specialize in crafting personalized travel experiences. Let us know your interests, schedule, and budget, and we will design a unique itinerary just for you.
What payment methods are accepted?
We accept various payment methods, including bank transfers, credit cards (Visa, Mastercard), and secure online payment gateways.
What is your cancellation and refund policy?
Our cancellation and refund policy is flexible to accommodate your needs. Refund eligibility depends on the timing of the cancellation. Full details are provided at the time of booking, and our team is always available to clarify any questions.
How can I contact your customer support in case of issues during my trip?
Our customer support team is available 24/7 to assist you. You can reach us via phone, WhatsApp, or email during your trip for immediate support and solutions.
Are there any loyalty programs or discounts available for frequent travelers?
Yes! Desert Nile offers special loyalty rewards and exclusive discounts for repeat travelers and referrals. We also have seasonal offers, so be sure to stay connected with us to enjoy our best deals.
What travel documents do I need for my trip, and how can I obtain them?
For trips to Egypt, you will need a valid passport and, in most cases, a visa. Our team can provide detailed guidance on obtaining visas and any other necessary documents for a hassle-free experience.
Are there any destination-specific travel tips or recommendations?
Certainly! Egypt offers incredible history, vibrant culture, and unique adventures. Pack comfortable clothing, stay hydrated, and don’t forget sunscreen for outdoor excursions. We’ll also provide destination-specific tips tailored to your itinerary before your trip begins.
EXCELLENT Based on 20 reviews Ilham G2022-05-11Verified Luxor historical We visited valley of the king and karnak templesExplanations were great The whole day was an awesome experience ale-flyer2021-10-23Verified Amazing drive through Luxor West Bank Arranged a last minute 5 hour tour of some of the west bank sites. Walid was on time, good and safe driving. Always clear on where I had to go and where I would be picked up.Also good conversation and tips on where to go. Thank you Ahmed2021-10-16Verified Magnificent visits with Ayat We were with Ayat, an excellent guide who speaks excellent French. She helped us a lot, I highly recommend for anybody who wants to visit Luxor with a French guide Zac B2021-05-13Verified Desert Nile Experience Had a wonderful day tour and my guide Ms. Ayat was better than I could have ever hoped for. She was extremely knowledgeable and made the experience one that I will remember forever! I would recommend staying more than one day to experience everything in further detail as one day is not enough. Ayat B2021-01-01Verified Luxor Excellent Tour in Luxor for east and west bank hope to do it again Thanks alot for your great services Phara0h’s Queen2020-07-23Verified Visite Thank you Walid I had so much fun ! The driver is very professional and kind he gives us good adresses for shopping. I recommend you will not be disappointed! Ayat B2020-07-05Verified Tour in louxor It was an amazing Tour very well organized and excellent Tour Guide, fluent english speaker in louxor and AswanVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more